★ 4.9 from 190+ verified reviewsTrustpilotGoogle Reviews

THE BACK ON TRACK REFINANCE

Behind, declined, or just stuck? You've got more options than the bank told you.

If you own your home, a specialist lender can often help where the bank said no — too much debt, arrears, self-employed, a default. A quick capacity check shows what's possible.

Watch: how it works in 90 seconds.

It's just an enquiry — no credit check, no obligation.

2024 & 2026 Australian Mortgage Awards — Broker of the Year, Specialist Lending
2024 & 2026 Australian Mortgage Awards
Excellence Awardee
Broker of the Year — Specialist Lending
Do you own a property?*

For Australian homeowners. Consolidating through a home loan requires property ownership. If we can't help, we'll tell you straight — and point you to free support.

Real homeowners. Real results.

Rated 4.9/5 by 127 customers on Trustpilot

★★★★★

“I was on the brink of disaster — small loans and BNPL I couldn't keep up with. ChapterTwo made the process of consolidating my debts stress free. Professional and kind. Thank you Thomas and team — you saved a family today.”

Adam

✓ Verified · Trustpilot
★★★★★

“Thomas was awesome helping me refinance as I'm on income protection and off work long term due to injury. He found a lender who could help and consolidate all my debts into my mortgage. Only 1 bill to pay now instead of 5. So grateful.”

Joseph S.

✓ Verified · Trustpilot
★★★★★

“Chris, John and Peter at ChapterTwo were amazing. We've managed to keep our house whilst settling all our other debts. After many years of trying with a different company we finally have a resolution.”

Hazel

✓ Verified · Trustpilot
★★★★★

“Given our circumstances, our loan was not a straightforward process, but Thomas went above and beyond to help us through it. It genuinely felt like he cared about getting the best outcome for us, not just completing a transaction.”

Camelia

✓ Verified · Trustpilot
★★★★★

“I'd been to many other companies to talk about a possible home loan refinance. Chapter Two were the only ones who took the time to look at every possibility. Very happy with the service!”

Kristina P.

✓ Verified · Trustpilot
★★★★★

“Couldn't be happier. Great communication and prompt work. I managed to refinance when other companies were too difficult. Big thanks to Thomas for all his hard work.”

Camille O.

✓ Verified · Trustpilot
★★★★★

“Thomas was a HUGE help refinancing my home loan — he rolled all my debts into one payment and freed up some extra cash I needed for renovations. Can highly recommend this team.”

Ben S.

✓ Verified · Trustpilot
★★★★★

“After speaking with Tracey I felt at ease. My husband and I were struggling to juggle many loans and she went above and beyond to consolidate all of our debts into one simple loan. It made for one of our better Christmases.”

Jason B.

✓ Verified · Trustpilot
★★★★★

“We've just completed a refinance and debt consolidation with ChapterTwo. Helpful, responsive, respectful and professional throughout. A really smooth and easy experience. Highly recommend.”

Vikashni N.

✓ Verified · Trustpilot
★★★★★

“A really good experience. Thomas kept me informed all the way and nothing was too much. Great communicator, knowledgeable and efficient. I recommend anyone thinking of refinancing and debt consolidation to get in touch.”

Derek W.

✓ Verified · Trustpilot

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If you're lying awake doing the maths, this is for you.

Right now it might be five different repayments, five due dates, and a knot in your stomach every time the phone rings. Credit cards at 20%. A car loan at 12%. A personal loan at 10%. You pay every month — and the balances barely move.

You've probably already run the numbers yourself at 11pm: roll it all into the home loan, one repayment, one lower rate. The maths works. You know it works. But every bank you've spoken to looks at your file and says no.

Here's the truth: it's not the debt that's the problem. It's the rate and the structure. And those can be fixed — just not by the bank you've been talking to.

20%

typical credit card rate

5+

separate repayments the average client arrives with

~$1,900/mo

average saving for clients consolidating multiple debts*

*estimate; individual results vary.

Why the bank said no — and who says yes.

Here's what makes people furious: it's usually not because you don't earn enough, or the equity isn't there. It's a credit score — a number, from a rough patch that might've been years ago.

Most people are only ever assessed by one big bank, built to reject anything outside its narrow box. But there's a whole network of specialist lenders in Australia who read the same file completely differently. They look at your equity, your income, and whether you can afford the repayment today — not a code from the past. We work with 30+ of them, and matching your exact situation to the right one is what we do all day.

You're not a risk. You're a good borrower who hit a rough patch — and that's exactly who we help.

It's just an enquiry — no credit check, no obligation.

Let's clear up what this actually is.

This is NOT a new loan on top.

It's your existing debt, restructured into one — not extra borrowing stacked on.

This is NOT a debt agreement or insolvency.

Nothing that damages your credit further. The goal is the opposite — a clean path forward.

This is NOT a budgeting lecture.

You're not bad with money. You hit a wall. We fix the structure, not lecture you.

This is NOT a last-resort loan at a worse rate.

A genuine home-loan-rate refinance with a specialist lender, with a plan to move to prime once you're back on track.

It's just an enquiry — no credit check, no obligation.

How it works — three simple steps.

1

Check where you stand

Answer a few quick questions (about 30 seconds). No credit check, no obligation.

2

We match your file

We put it in front of the right one of 30+ specialist lenders. One targeted submission, no wasted credit enquiries.

3

Get your plan

A real Chapter Two broker walks you through your options and what your new repayment could look like. No obligation.

Real people. Real results.

Every one of these was told 'no' somewhere else first.

Michael — 16 debts, including ATO & Centrelink.

Before: mortgage $607k @ 6.69% + 16 separate debts totalling $150,330 (personal loans, cards, BNPL, rates, fines, ATO, Centrelink), 3 defaults outstanding.

After: consolidated into one loan; 17 payments became one; all bills, ATO and Centrelink brought up to date; 3 defaults ($44,281) marked PAID.

Next: refinance to a lower-rate lender after 6 months on-time.

Adam — on the brink, brought back.

Before: mortgage $273k, 2.5 months in arrears, 13 debts totalling $88,682.

After: all consolidated into one manageable repayment, mortgage back on track.

"You saved a family today."

Tipene — refinance + renovations.

Before: mortgage $395k @ 6.14% ($2,431/mo) + creditors $49k ($1,115/mo) = $3,546/mo.

After: single home-loan repayment + $25,000 cash-out for renovations, total outgoings down ~$468/month.

Cash-out example — equity put to work.

Consolidated all household debt PLUS unlocked $110,000 at a home-loan rate (two vehicles + a caravan) with repayments about the same as before.

Real Chapter Two client outcomes. Individual results vary. Estimates are not a guarantee of approval or savings.

It's just an enquiry — no credit check, no obligation.

The bank vs a specialist broker.

Judges you on

A big bank: One credit score

Chapter Two: Equity, income & ability to repay

Lenders considered

A big bank: 1 (theirs)

Chapter Two: 30+ specialist lenders

Defaults / arrears / hardship

A big bank: Usually an automatic no

Chapter Two: Assessed case-by-case, no judgement

Self-employed / low-doc

A big bank: Hard

Chapter Two: Welcome

If declined

A big bank: "Come back in 6 months"

Chapter Two: A plan you can act on now

The check

A big bank: Full application, credit hit

Chapter Two: 30-second enquiry, no credit check

It's just an enquiry — no credit check, no obligation.

Why homeowners trust Chapter Two.

Pepper Money Broker of the Year – Specialist Lending, Australian Mortgage Awards 2024 & 2026

Australian Mortgage Awards — Broker of the Year, Specialist Lending

4.9 ★ from 190+ verified reviews

TrustpilotGoogle Reviews

30+ specialist lenders

A real, named broker — not a call centre

Australian Credit Licence 531408

We specialise in one thing: helping homeowners the banks turn away. Real brokers — Chris, Thomas, Tracey and the team — who deal with complex files every single day, not once a month between standard home loans.

Loved by homeowners — 4.9★ from 190+ reviews.

93% are 5-star. Verified across Trustpilot & Google.

★★★★★

“Thomas found a lender who could help and consolidated all my debts into my mortgage. One bill now instead of five. So happy and relieved.”

— Joseph S.

★★★★★

“Chapter Two has changed my life.”

— Beatrice

★★★★★

“I was on the brink of disaster with small loans and BNPL. They made consolidating stress free. You saved a family today.”

— Adam

★★★★★

“Where other brokers gave up on me, they made it possible. I exited two mortgages and refinanced into one.”

— Chapter Two client

★★★★★

“LIFE CHANGING. If you feel like there's no way out, contact Chapter Two. Best decision you'll ever make.”

— Chapter Two client

★★★★★

“Tracey found us a loan cheaper than the big banks. We refinanced, paid out a car loan, and simplified our lives. A huge sigh of relief.”

— Robyn

★★★★★

“I managed to refinance when other companies were too difficult. Big thanks to Thomas.”

— Camille O.

★★★★★

“Second time now — got a great rate and so easy to deal with. Tracey at Chapter Two is amazing.”

— Nicole S.

★★★★★

“Chris, John and Peter were amazing. We kept our house whilst settling all our other debts.”

— Hazel

★★★★★

“Professional, understanding, responsive and respectful through the whole refinance and debt consolidation.”

— Vikashni N.

★★★★★

“ChapterTwo made consolidating my debts stress free. Professional and kind.”

— Adam

Trustpilot
Google Reviews

It's just an enquiry — no credit check, no obligation.

What you get with the Back on Track Refinance.

Your 30-second position — a real indicative picture of what's possible, fast.
A no-obligation enquiry — see where you stand, with no credit check.
Specialist lender match — your file in front of the right one of 30+ lenders.
Second-chance assessment — defaults, arrears, self-employed, low-doc all considered, no judgement.
Done-for-you paperwork — we chase the lender and the docs. You upload a licence and payslips.
Your own named broker — a real human who sees it through to settlement.
A path back to prime — a plan to refinance to a lower rate once you're back on track.
Check what's possible in 30 seconds. It's a no-obligation enquiry — nothing touches your credit score. No cost. If we can't improve your position, we'll tell you straight.

Questions homeowners ask us.

Own your home and been knocked back? Thirty seconds tells you where you stand.

It's just an enquiry — no credit check, no obligation.

Prefer to talk? book a time that suits — or we'll call you within 24 hours.